Refund policy

Returns & Refund Policy

Last updated: May 21, 2026

Notice for Residents of Japan: This policy is written in English as our primary language. For your convenience, specific information regarding domestic orders and returns within Japan is provided in both English and Japanese in the [Domestic Orders (Japan)] section below. 日本居住者の皆さまへ： 本ポリシーは英語を正文としておりますが、日本国内からのご注文および返品に関する規定については、下部の [Domestic Orders (Japan) / 日本国内からのご注文について] セクションに日英併記で記載しております。

Thank you for shopping with SMOKE. Please review our return policy carefully before making a purchase. This policy applies to international orders. Certain consumer rights may vary depending on your country of residence. Where mandatory local consumer protection laws apply, those rights will take precedence.

1. Right of Return (Cooling-Off Period)

If you are purchasing as a consumer in a jurisdiction that provides a statutory “cooling-off” or withdrawal right (such as the European Union), you have the right to request a return within 14 days of receiving your order, without providing a reason. To exercise this right, please contact us within 14 days of delivery via our [Contact Form] or email us at: info [at] smoke-kyoto.com (replacing "[at]" with "@").

[ADDITION] Domestic Orders (Japan) / 日本国内からのご注文について For orders shipped within Japan, the following terms and conditions apply: 日本国内への配送を伴うご注文については、以下の規約が適用されます。

  • Shipping Fee / 送料: Standard shipping within Japan is free of charge. 日本国内への通常配送料は無料です。

  • Return Period / 返品期限: Please contact us within 7 days of receiving your item. 商品到着後7日以内にご連絡ください。

  • Customer Preference Returns / お客様都合による返品: If you return an item for personal reasons (e.g., size issue, change of mind), the customer is responsible for the return shipping cost. Additionally, the actual outbound shipping cost originally covered by SMOKE will be deducted from your refund. お客様都合（サイズが合わない、イメージと異なる等）による返品の場合、返送送料は**お客様負担（元払い）**となります。また、返金時には、当店が負担した発送時の実費送料を差し引かせていただきます。

  • Exchanges / 交換: For size or color exchanges, the customer is responsible for all round-trip shipping costs (the cost of returning the item to SMOKE and the shipping cost for the replacement item). サイズやカラーの交換をご希望の場合、往復の送料（当店への返送分および当店からの再発送分）はお客様のご負担となります。

  • Defective Items / 不良品・誤送: If the item is damaged, defective, or incorrect, SMOKE will cover all return and replacement shipping costs. 万一、商品に不備があった場合やご注文と異なる商品が届いた場合は、当店負担にて交換・返品を承ります。

2. Return Conditions

To be eligible for a return, items must be:

  • Unused and unwashed

  • In original condition

  • With all original tags and packaging attached Items that do not meet these conditions may be refused or subject to a partial refund.

3. Non-Refundable Charges (International)

In the case of an international return due to customer preference, the following costs are non-refundable where permitted by law:

  • Payment processing fees (including transaction and currency conversion fees)

  • Any loss due to exchange rate fluctuations

4. Duties & Taxes (Important for International Orders)

DDP (Delivered Duty Paid) Orders (USA＆EU): 
Import duties and taxes prepaid by SMOKE are generally 
not recoverable and will be deducted from your refund.

DAP (Delivered At Place) Orders
(Singapore, Hong Kong, Taiwan, Korea, Oceania, and others):

Hong Kong: As a free trade port, Hong Kong typically 
does not impose customs duties or VAT on our products. 
No additional tax should be due upon delivery.

Singapore: Any GST paid by the customer to local 
authorities upon delivery is not refundable by SMOKE.

Taiwan & Korea: Any duties or taxes paid by the customer 
to local authorities are not refundable by SMOKE.

Oceania & Others: Any duties or taxes paid by the 
customer to local authorities are not refundable by SMOKE.

5. International Shipping & Return Shipping

  • Return Shipping: International customers are responsible for arranging and paying for return shipping. Please use a trackable method as SMOKE is not responsible for lost return shipments.

  • Inbound Duties: If import duties are charged to SMOKE when returned goods re-enter Japan, those amounts will be deducted from your refund.

6. How to Initiate a Return

Before sending any items back, please contact us via our [Contact Form] or email: info [at] smoke-kyoto.com. Please include: Your order number, the item(s) you wish to return, and the reason. Returns sent without prior contact may be refused.

7. Refunds

Once your return is received and inspected, we will notify you of the status. Approved refunds will be issued to your original payment method within 10 business days. Final refund amounts may vary slightly due to exchange rate fluctuations.

8. Final Sale Items

Items marked as Final Sale or sold during specific promotional campaigns may not be eligible for return, except where required by law.

9. Damaged, Defective, or Incorrect Items / 不良品・誤送について

If you receive a damaged or incorrect item, please contact us via our [Contact Form] or email info [at] smoke-kyoto.com with photos for an appropriate solution. 万一、届いた商品に不備があった場合は、お写真とともにコンタクトフォームまたは上記メールアドレスまでご連絡ください。

10. Legal Rights & Contact / 法的権利および連絡先

Nothing in this policy limits any mandatory consumer rights that may apply under the laws of your country of residence. 本ポリシーは、お客様の居住国の法律に基づく法的権利を制限するものではありません。

SMOKE 5-4 Shimogamo Nishihonmachi, Sakyo-ku, Kyoto 606-0826, Japan （〒606-0826 京都市左京区下鴨西本町5-4） [Contact Form] / Email: info [at] smoke-kyoto.com